This privacy statement refers to our website and the online reservation process.Any personal information you provide to us will be treated in accordance with appropriate standards of security and confidentiality and in accordance with the General Data Protection Regulation 2016/679 and associated national legislation.
On what legal basis do we collect and process information about you?If you are making a reservation online, we collect and process information about you based on your contractual obligation to carry out such processes.The rest of the information that is not necessary to carry out the online reservation process will be collected and / or processed on the basis of consent;that is, your explicit consent will be requested and you will have the right to accept or refuse to provide us with such information.For example, we can only add you to our mailing list if you subscribe to it.
Secure online reservations If you choose to make an online reservation on our website, you will be redirected to a booking engine managed by our partner Bookassist.All information is sent securely and is protected against disclosure to third parties.Bookassist is certified according to PCI DSS (Payment Industry Information Security Standards).You can consult Bookassist's Privacy and Security Policy at this link: https://www.bookassist.com/global/security.jsp?user_language=es
Why do we collect information?The information is collected in order to facilitate the online reservation process, offer you additional services provided you consent to such offers and/or help us improve this process for future use.In case you have subscribed to our mailing list, the information is collected in order to keep you informed about the latest news and special offers.
What information do we collect about you?In order to carry out the online reservation process, we need all the information marked with an asterisk, including your name, postal address, telephone number, email address and details of the credit card that will be used to pay for the accommodation.We will also collect any other booking information that you voluntarily provide to us;for example, data on special requirements.During the online booking process, we will ask for your consent to use your contact details for purposes other than those related to your reservation;for example, to send you special offers or other communications.In case you have subscribed to our mailing list, we collect your name and email address to keep you informed about special offers or other news.On the site and during the online booking process, we may collect cookies.See information about our Cookies Policy below.
What happens if you do not want to provide your personal data?If you do not wish to provide data that is required to carry out the online reservation process, as indicated by the asterisk, you will not be able to carry out the process in question and we recommend that you contact us directly.If you do not wish to provide data during the online booking process that are not mandatory (that is, that are not marked with an asterisk), you can decide not to provide such information and this will not affect the process.If you do not wish to provide information that is requested for services other than the reservation process, such as signing up for newsletters and special offers, you will not be able to take advantage of those services.However, this will not affect the reservation process in any way.If you initially gave your consent but no longer wish to receive those services, you can withdraw your consent at any time by unsubscribing and/or by contacting our data protection officer (see contact details above).
How do we use the information?
In order to complete or support an activity, i.e. the online booking process.In case you have subscribed to our mailing list or have given your consent during the online reservation process for us to contact you in the future for purposes that are not directly related to your reservation, we can send you news and information about offers specials.
For statistical purposes, to facilitate the implementation of improvements.
If another type of treatment is carried out, your consent will be requested.
Who has access to some or all of the information we collect?
Our online booking partner, Bookassist, its branches and affiliates.
The legal authorities, when there is a legal obligation.
Is your data safe?
We have secure storage systems and processes.
What are your rights?
You have the right to request access to all data we hold about you.
You have the right to request the rectification of the data that we have related to you.You have the right to request the deletion of the data we hold about you;Please note that the deletion of certain data may affect the provision of our services.You have the right to data portability.This means that you can request that your data be made available to you in a suitable format.Where we have received consent to collect and process certain aspects of your personal data, you have the right to withdraw your consent at any time.For example, you can unsubscribe from our mailing list at any time by clicking the unsubscribe button at the bottom of the email. electronic.
You have the right to file a claim with the relevant control authority.
For how long will we store your data?We retain your personal information for as long as necessary for the purpose for which it was originally collected or lawfully further processed.Here are some of the criteria we use to determine the period for which we can store your personal information:
The nature and type of personal information you provide to us; the purpose for which you provide us with your personal information;the operational and business requirements necessary to continue to provide you with the services or functionality you have requested from us.
We may retain your information for a longer period if we are required to do so by law.
What can you do if you have problems or want to exercise your rights?
You can contact our data protection officer (see contact details above).In particular, if you believe that incorrect information has been collected by our website or systems, or if you wish to disputeany information, please do not hesitate to contact us.
What are cookies?
Cookies are text files containing small amounts of information that are downloaded to your device when you visit our website.The cookies are then sent back to the initial website on each visit thereafter, or to another website that recognizes that cookie.Cookies are useful because they allow a website to recognize a user's device.They allow the website to remember your actions and preferences (for example, login name, language, font size, and other screen preferences) over a period of time, so you don't have to enter this information every time. time you visit the same website or navigate from one page to another.There are different types of cookies, and each type has a different purpose.For example, identify the user or to offer online behavioral advertising.
What types of cookies can be used?
Strictly Necessary Cookies Strictly necessary cookies are essential for you to be able to move around a website and use its features.We use these cookies to enable services that you have specifically requested from us.
Performance Cookies Performance cookies collect information about the use of a website by visitors;that is, the most visited pages.We use these cookies to anonymously collect information about the pages you have visited.
Functional Cookies Functional cookies allow the website to remember options chosen by the user (for example, name, address or language).We use these cookies to remember choices made in order to improve our users' experience.
Advertising Cookies Advertising cookies are used to deliver more relevant ads based on a user's interests.They remember that a user has already visited a website before.They are usually linked to the functionality of the site.We use these cookies to collect information about your browsing habits in order to offer you advertising that is more relevant to you and tailored to your interests.
Personalized advertising If you have cookies enabled on your device, we will show you relevant advertisements on our website.Google and other third-party providers display our ads on different pages on the Internet.If you have cookies enabled, you may see advertisements for this website on other websites.
Third party cookies We may place third party cookies on our website.Third-party cookies are those installed by a website other than the one the user is visiting.If a user visits a website and another entity sets a cookie through that site, it is a third-party cookie.
What cookies are used on the website?On the website we use the following cookies.If you wish to opt out of the use of any of these cookies, see the section
"How can you withdraw consent to the collection of cookies?"which you will find below.
The Bookassist session cookie is a strictly necessary cookie.It is essential to the service and maintains the user's session.It is controlled by Bookassist and expires with the session.
The Bookassist conversion tracking cookie is a performance cookie.It is essential for the service and tracks conversion statistics.It is controlled by Bookassist and expires after 1 year.
The Bookassist booking reference cookie is a functional cookie.It is not essential to the service and saves user preferences .It is controlled by Bookassist and expires after 1 year.
Bookassist pop-up access and exit cookies are functional cookies.They are essential to the service and are
used to collect information about pop-up windows.They are controlled by Bookassist and expire with the session.
The Bookassist newcms cookie is a functional cookie.It is essential for the service and saves user preferences.It is controlled by Bookassist and expires with the session.
The Bookassist CMS cookie is a functional cookie.It is essential for the service, maintains the session on the hotel website and maintains user preferences such as language.It is controlled by Bookassist and expires after 1 year.
Google cookies are third-party cookies controlled by Google and can be accessed by both Bookassist and the hotel.For information about Google cookies, visit this web page:
Google Analytics is a third party performance cookie.It is essential to the service and is used to collect information
about how the website is used.You can find more information about Google Analytics on this page:
Google Remarketing is a third-party advertising or personalized advertising cookie.It is not essential to the service and isused to deliver relevant advertising based on your interests.
Google Adwords is a third party performance cookie.It is not essential to the service and is used to collect information
Statistics on usage and conversions.
Other third-party cookies:
Facebook, Twitter and Google+ are third-party cookies that are used to share content on social networks.They are not essential to the service.They are controlled by the aforementioned third parties.
Vimeo and Youtube are third-party cookies used to deliver videos and are not essential to the service.They are controlled by the aforementioned third parties.
The hotel should add the cookies here.
In this link you will find a detailed list of cookies used by Bookassist:
How can you withdraw consent to the collection of cookies?You can control and/or delete cookies whenever you want.For information on this, see the following link:
You can delete all cookies that are already installed on your computer and you can configure most browsers so that they do not allow their use.However, if you do so, you should be aware that you may need to manually adjust some preferences each time you visit a website, and that some services and functionality may not work.
If you want to specifically opt out of Google Analytics, please visit the Google Analytics Opt Out Browser Add-on webpage https://tools.google.com/dlpage/gaoptout/?hl=en
To specifically opt out of personalized advertising, please visit the Network Advertising Initiative opt-out webpage http://www.networkadvertising.org/choices/
Please note that if you block cookies, you may not be able to use the full functionality of this website, and in particular the booking engine, to make a reservation.
Your right to privacy?We respect your right to privacy.Any personal information you provide on this website will be treated in accordance with appropriate standards of security and confidentiality and in accordance with the General Data Protection Regulation 2016/679 and associated national legislation.
Policy Changes We reserve the right to change this Policy at any time and to post changes without sending a notice.
specific notice to website users.